Refund policy

Return & Refund Policy

All Cortech Supply products are sold as limited monthly drops. All drop sales are final. We do not accept returns for buyer’s remorse, incorrect sizing selections, or change of mind.

The only exception: if your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery at support@cortechsupply.com and we’ll make it right.

To be eligible under this exception, your item must be in the same condition you received it, with tags, and in its original packaging, and you’ll need your receipt or proof of purchase. Please inspect your order upon arrival and reach out immediately if there’s an issue.

To start a claim, contact us at support@cortechsupply.com. Do not send items back without first requesting approval. Unsolicited returns will not be accepted. If approved, we’ll send a return shipping label and instructions.

Exceptions / non-returnable items

Because every product is a limited one-time drop, all sales are final except for the defective, damaged, or incorrect-item exception above. We do not accept returns on sale items or gift cards under any circumstance.

Exchanges

We do not offer exchanges. If your item is defective, contact us to arrange a return and refund.

European Union 14-day cooling off period

If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification, regardless of the final sale policy above. Your item must be unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and confirm if it’s approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact support@cortechsupply.com.

Shipping costs are non-refundable unless the return is due to our error.